Zero tolerance for spam, in any form

I. Preamble

This Anti-Spam Policy applies to all websites owned or operated by KryoHost Technologies Ltd (referred to here as "KryoHost"). KryoHost subscribes to a strict "no spam" policy as outlined in this document. KryoHost will not profit from, nor allow anyone else to profit from, spam of any kind. KryoHost will terminate any and all relationships with any entity producing illegal spam, and will cooperate with law enforcement to ensure that such activities are prosecuted to the fullest extent of the law.

Who should read and follow this policy

If you have any relationship whatsoever with KryoHost, you must, as a condition of maintaining that relationship, read and fully comply with this policy. The parties addressed here are:

• KryoHost Technologies Ltd (also referred to as "KryoHost", "we", "us" or "our").
• All affiliates or members of the company's websites.
• Any affiliates, employees, contractors, agents or representatives ("affiliates" or "you/your") of KryoHost.

The existence of one of these relationships does not imply the existence of any other relationship.

II. Zero tolerance for unsolicited email

We consider the dissemination of unsolicited commercial email ("spam") to be strictly prohibited. Although certain laws may permit unsolicited bulk email under limited regulations, KryoHost enforces a total ban on all forms of spam by affiliates and promoters. This includes, but is not limited to, using bulk email lists, whether opt-in, double opt-in or otherwise, to promote KryoHost, our services or any associated content.

Violations of this Anti-Spam Policy may result in immediate termination of your account, forfeiture of unpaid commissions, and revocation of any associated entitlements. KryoHost reserves the right to audit and investigate compliance with this policy at any time, with or without notice.

Spam in all its forms is disruptive, unwanted and contrary to our corporate values. KryoHost prohibits spam in any medium, including but not limited to:

• Instant messaging spam ("spim").
• Posting spam in internet forums or newsgroups.
• Posting spam advertisements on classified sites outside designated areas.
• Using any messaging service to spam other members.
• Any other method of spamming, regardless of platform or technology.

In short, if you are sending information to recipients who do not know you, you may not promote KryoHost or include related references without consent. All postings or advertisements mentioning KryoHost must be legitimate, relevant and on topic.

III. Indemnification

All affiliates, agents, employees or other promoters who engage in any form of unsolicited electronic mail promotion in violation of this policy agree to indemnify and hold harmless KryoHost Technologies Ltd from any and all claims, charges, liabilities or suits arising from such violations.

KryoHost will promptly notify the responsible party of any such claims and will select its own legal counsel to defend against them, with all expenses borne solely by the responsible individual or entity.

IV. Additional information

KryoHost may suspend any service or account suspected of transmitting or being associated with spam or other forms of unsolicited bulk email, pending investigation or resolution in cooperation with the account holder.

If you have any questions or comments regarding this Anti-Spam Policy, please contact care@kryohost.com.

Sending legitimate mail that actually arrives

Most people who contact us about spam are not spammers, they are legitimate senders whose mail is landing in spam folders. The causes are usually authentication rather than content, and they are fixable in an afternoon.

The three records that decide your fate

SPF lists which servers are permitted to send mail for your domain. It is a single TXT record, and the most common failure is having two of them, which invalidates both. Merge them into one.

DKIM cryptographically signs each outgoing message so the receiving server can verify it was not altered and genuinely came from your domain. We generate the key pair and publish the record for you on request.

DMARC tells receiving servers what to do when SPF or DKIM fails, and where to send reports. Start with p=none to collect data without affecting delivery, read the reports for a fortnight, then tighten to quarantine and eventually reject once you are confident every legitimate sender is aligned.

Support that answers the question you actually asked

Support is where hosting companies quietly differ most, and where the difference is hardest to evaluate before you buy. Every provider claims 24/7 availability. Far fewer will tell you who is on the other end at 03:00 on a Sunday, how many tickets that person is holding, or what percentage get resolved without being escalated into a queue you cannot see.

KryoHost staffs Linux system administrators across three timezones. There is no offshore first line whose job is to send you a knowledgebase link and close the ticket. Our commitment is a first response inside < 15 min on anything service-affecting, escalating automatically to on-call if that is missed. When something does need a second pair of hands it moves to a named senior engineer and you are told who owns it, not dropped into a silent queue.

What is included, and what is genuinely out of scope

Being clear about scope up front prevents the most common support frustration: discovering after an incident that the thing you assumed was covered never was.

Support reaches you through live chat, tickets and email, and (on business and VPS plans) a scheduled screen-share call when something genuinely needs a live conversation. The same standard of engineer answers at any hour, which matters more than it sounds when you are describing an intermittent fault under pressure at two in the morning.