Last updated 20 August 2026

Your privacy, your choice

Q: Do you sell my personal data?

No. We have no data-brokerage relationships and no incentive to sell personal information, our revenue comes entirely from customers paying for hosting. We share information only with the vendors who help us deliver the Services, and only under a confidentiality obligation.

Q: What information do you collect?

Account information (name, email, billing address, phone number and payment information) when you create an account; website usage data collected through cookies and similar technologies; and content information, meaning the files and databases you upload to our servers.

Q: How do I get a copy of my data, or have it deleted?

Email care@kryohost.com from your registered address. You can access and update your account information at any time from the client area, opt out of marketing communications, or request that we delete your information, subject to what we are legally required to retain (invoices for tax purposes, for example).

Q: What cookies and tracking tools do you use?

Google Analytics to understand website traffic and behaviour, Microsoft Clarity to analyse interactions and improve usability, and Meta Pixel to measure advertising performance. These services may set their own cookies; you can control cookie behaviour in your browser settings, though some site features may not work correctly with cookies disabled.

Q: How quickly is my KryoHost account activated?

Provisioning is automatic and normally completes in under 60 seconds. You receive your control panel login, nameservers and connection details by email the moment the plan is live. Orders paid by bank transfer activate once the payment clears, which usually takes one to two business days.

Q: Can I upgrade or downgrade later without rebuilding my site?

Yes. Upgrades within the same product family are applied in place, take effect within minutes and are billed pro-rata against your remaining term. Downgrades take effect at your next renewal date, provided your current usage fits within the smaller plan's limits. Moving between product families (shared to VPS, for example) is handled by our migration team at no charge.

Q: Is migration from my current host really free?

It is, with no limit on the number of sites for standard control-panel migrations. Our team handles the copy, verification and DNS cutover, keeps your existing site serving traffic throughout, and retains a rollback copy for 14 days after the switch. Complex custom-stack migrations are quoted individually, and we will tell you before any work starts if yours falls into that category.

Q: What happens if I exceed my plan's resources?

You are notified by email well before anything is enforced, with the specific metric and figure included. Brief spikes (a post going viral, a promotion landing) are absorbed rather than punished. Only sustained overuse leads to throttling, and we will always propose a right-sized plan before that point. Nothing is suspended without prior written notice except in cases of active abuse.

Q: Do you provide free SSL certificates?

Every domain and subdomain on every plan gets a free DV certificate, issued automatically at setup and renewed automatically for as long as the site is hosted with us. Paid OV, EV and wildcard certificates are available if you need a warranty, organisation validation or a single certificate covering unlimited subdomains.

Q: Where are your servers located and can I choose?

We operate in 47 customer-selectable countries across Europe, Asia, North America, South America, Africa and Oceania. You pick your region at checkout, and you can relocate later at no cost. Choose the region closest to the majority of your visitors, it is the single cheapest performance improvement available to you.

This Privacy Policy describes how KryoHost Technologies Ltd ("we", "us", "our") collects, uses and discloses your personal information when you use our website (kryohost.com) or subscribe to our hosting services.

We do not sell your personal data, and never have
You can access, update or request deletion of your data at any time
Analytics and advertising cookies are disclosed here, not hidden
Data Processing Agreements signed on request, at no charge

Read the policy Exercise your rights

What information do we collect?

To provide you with the best possible service, we may collect the following information:

Account information: when you create an account with us, we may collect your name, email address, billing address, phone number and payment information.
Website usage data: information about how you use our website, such as the pages you visit, the links you click and the searches you perform, collected through cookies and other tracking technologies.
Content information: the content you upload to our servers, such as your website files and databases.

How do we use your information?

To provide and maintain the Services.
To send you important information about your account, including billing statements and service updates.
To respond to your inquiries and requests.
To improve our website and Services.
To send you marketing communications, with your consent.
To comply with legal and regulatory requirements.

We may share your information with third-party vendors who help us provide the Services. These vendors are contractually obligated to keep your information confidential and secure. We will not share your information with third parties for marketing purposes without your consent.

Vendor	Purpose	Data received
Stripe / PayPal	Payment processing	Name, email, payment details
Domain registries	Domain registration	Registrant contact details
Google Analytics	Website traffic and behaviour analysis	Usage data, IP address
Microsoft Clarity	Interaction and usability analysis	Usage data, session recordings
Meta Pixel	Advertising measurement	Usage data, browser identifiers

Cookies and other tracking technologies

We use cookies and other tracking technologies to collect and store certain information about your use of our website. This information may include your IP address, browser type, operating system, referring URL and the pages you visit on our website.

Specifically, we use:

Google Analytics to understand website traffic and user behaviour.
Microsoft Clarity to analyse user interactions, clicks and heatmaps for improving site usability.
Meta Pixel (formerly Facebook Pixel) to measure the effectiveness of our advertising campaigns and deliver relevant ads.

These services may set their own cookies and collect information directly from your browser. You can learn more about how these third parties handle your information by visiting their respective privacy policies. You can control how cookies are used by adjusting the settings on your web browser, though some features of the website may not function properly if you disable cookies.

Your choices

You have the following choices regarding your information:

You can access and update your account information at any time.
You can opt out of receiving marketing communications from us.
You can request that we delete your information.

Send requests to care@kryohost.com from your registered email address. There is no charge.

Data security

We take reasonable steps to protect your information from unauthorised access, disclosure, alteration or destruction. However, no security system is perfect, and we cannot guarantee the absolute security of your information.

Children's privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete it from our systems.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Contact us

If you have any questions about this Privacy Policy, please contact us at care@kryohost.com.

Security, backups and disaster recovery

Most sites are not compromised by a determined attacker studying them for weeks. They are compromised by automated scanners walking the entire IPv4 space, trying known plugin vulnerabilities and credential lists against everything that answers on port 443. Defence against that reality is layered and mostly boring, which is exactly why it works, and why it should already be switched on when your plan is delivered rather than sold as an upsell after the incident.

What runs by default

Web application firewall: ModSecurity with continuously updated OWASP and vendor rule sets, tuned per stack to keep false positives low.
Malware scanning: Imunify360 scans on write and on schedule, quarantines known-bad files and can auto-clean common injections.
Brute-force protection: progressive rate limiting and automatic IP throttling on login endpoints, SSH and mail services.
DDoS mitigation: always-on L3/L4 scrubbing at the network edge, with L7 protection available on request.
Account isolation: CageFS confines each account to its own virtualised filesystem, so one compromised neighbour cannot read another's data.
Free TLS: automatically issued and renewed certificates with modern cipher suites and HSTS available in one click.
Patched kernels: KernelCare applies security patches without reboots, removing the trade-off between staying current and staying up.

Backups, and what they actually cover

Website files on every plan are backed up twice a week, with email accounts backed up on a separate schedule so both are protected without either job blocking the other. You can also generate and download a full account backup at any time from cPanel, and our support team can help with a restore if you need one.

A twice-weekly schedule is not the same as continuous protection, and we would rather you knew that than assumed otherwise. If you publish or sell something several times a day, keep your own more frequent backup for the hours between our scheduled runs, particularly for a database that changes constantly, such as an order table.

Compliance-wise, our infrastructure supports GDPR data-residency requirements through EU-only regions, and we sign Data Processing Agreements on request. For workloads touching payment data, our environment is PCI-DSS ready, you still own the compliance of your own application, but the platform underneath will not be the reason an assessment fails.

Support that answers the question you actually asked

Support is where hosting companies quietly differ most, and where the difference is hardest to evaluate before you buy. Every provider claims 24/7 availability. Far fewer will tell you who is on the other end at 03:00 on a Sunday, how many tickets that person is holding, or what percentage get resolved without being escalated into a queue you cannot see.

KryoHost staffs Linux system administrators across three timezones. There is no offshore first line whose job is to send you a knowledgebase link and close the ticket. Our commitment is a first response inside < 15 min on anything service-affecting, escalating automatically to on-call if that is missed. When something does need a second pair of hands it moves to a named senior engineer and you are told who owns it, not dropped into a silent queue.

What is included, and what is genuinely out of scope

Being clear about scope up front prevents the most common support frustration: discovering after an incident that the thing you assumed was covered never was.

Request	Included	Notes
Server, network and platform faults	Yes	Always our responsibility, always free
Migration from another host	Yes	Unlimited sites on standard control panels
Email deliverability (SPF, DKIM, DMARC)	Yes	We configure the records and verify alignment
SSL installation and renewal	Yes	Automatic for free certificates, assisted for third-party
CMS core, plugin and theme updates	Yes	On managed WordPress plans
Malware cleanup after a compromise	Yes	One free deep clean per year, per account
Performance triage and cache tuning	Yes	We will tell you honestly if the fix is in your code
Writing or debugging your application code	No	We will point at the failing query or function
Custom theme and design work	No	Available through our partner network
Third-party SaaS integrations	No	We support the server side of the connection

Support reaches you through live chat, tickets and email, and (on business and VPS plans) a scheduled screen-share call when something genuinely needs a live conversation. The same standard of engineer answers at any hour, which matters more than it sounds when you are describing an intermittent fault under pressure at two in the morning.

Asked before you buy

Frequently asked questions

Still unsure? Our team answers pre-sales questions 24/7, usually in under 15 minutes.

Do you sell my personal data?

No. We have no data-brokerage relationships and no incentive to sell personal information, our revenue comes entirely from customers paying for hosting. We share information only with the vendors who help us deliver the Services, and only under a confidentiality obligation.

What information do you collect?

Account information (name, email, billing address, phone number and payment information) when you create an account; website usage data collected through cookies and similar technologies; and content information, meaning the files and databases you upload to our servers.

How do I get a copy of my data, or have it deleted?

Email care@kryohost.com from your registered address. You can access and update your account information at any time from the client area, opt out of marketing communications, or request that we delete your information, subject to what we are legally required to retain (invoices for tax purposes, for example).

What cookies and tracking tools do you use?

Google Analytics to understand website traffic and behaviour, Microsoft Clarity to analyse interactions and improve usability, and Meta Pixel to measure advertising performance. These services may set their own cookies; you can control cookie behaviour in your browser settings, though some site features may not work correctly with cookies disabled.

How quickly is my KryoHost account activated?

Provisioning is automatic and normally completes in under 60 seconds. You receive your control panel login, nameservers and connection details by email the moment the plan is live. Orders paid by bank transfer activate once the payment clears, which usually takes one to two business days.

Can I upgrade or downgrade later without rebuilding my site?

Yes. Upgrades within the same product family are applied in place, take effect within minutes and are billed pro-rata against your remaining term. Downgrades take effect at your next renewal date, provided your current usage fits within the smaller plan's limits. Moving between product families (shared to VPS, for example) is handled by our migration team at no charge.

Is migration from my current host really free?

It is, with no limit on the number of sites for standard control-panel migrations. Our team handles the copy, verification and DNS cutover, keeps your existing site serving traffic throughout, and retains a rollback copy for 14 days after the switch. Complex custom-stack migrations are quoted individually, and we will tell you before any work starts if yours falls into that category.

What happens if I exceed my plan's resources?

You are notified by email well before anything is enforced, with the specific metric and figure included. Brief spikes (a post going viral, a promotion landing) are absorbed rather than punished. Only sustained overuse leads to throttling, and we will always propose a right-sized plan before that point. Nothing is suspended without prior written notice except in cases of active abuse.

Do you provide free SSL certificates?

Every domain and subdomain on every plan gets a free DV certificate, issued automatically at setup and renewed automatically for as long as the site is hosted with us. Paid OV, EV and wildcard certificates are available if you need a warranty, organisation validation or a single certificate covering unlimited subdomains.

Where are your servers located and can I choose?

We operate in 47 customer-selectable countries across Europe, Asia, North America, South America, Africa and Oceania. You pick your region at checkout, and you can relocate later at no cost. Choose the region closest to the majority of your visitors, it is the single cheapest performance improvement available to you.

What is your uptime record, and is the SLA enforceable?

Our published SLA is 99.99% measured monthly at the network edge, and it is backed by automatic service credits rather than a claims process. Historical uptime, including every incident and its duration, is on our public status page, the bad months are there alongside the good ones.

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Privacy questions, answered by a person

Data protection enquiries go to our team directly rather than into a compliance queue. Ask anything, including before you sign up.

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