Terms of Service, written to be read

1. Agreement overview

By accessing or using the services provided by KryoHost Technologies Ltd ("KryoHost", "Company", "we", "us", "our"), including but not limited to Windows and Linux VPS, domain registration and web hosting (collectively, the "Services"), you ("User", "you", "your") agree to comply with and be bound by these Terms of Service (the "Terms").

These Terms, along with our Privacy Policy and Anti-Spam Policy, which are incorporated here by reference, constitute the entire agreement between you and KryoHost Technologies Ltd concerning the Services and supersede all prior or contemporaneous communications and agreements, whether oral or written. If you represent an entity, you affirm that you have the authority to bind that entity.

KryoHost Technologies Ltd is registered at 128 City Road, London, England EC1V 2NX, United Kingdom. Last updated 20 August 2026.

2. Eligibility and account registration

2.1 Minimum age requirement

Users must be at least 18 years of age to use our Services. By registering, you warrant that you meet this requirement or have obtained verifiable parental or guardian consent.

2.2 Account security

You are solely responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity conducted under your account, including by anyone you grant access to.
• Promptly notifying us of any unauthorised access or suspected security breach.

2.3 Account verification

We may require you to verify your identity and account information. You agree to provide accurate and complete information, and to keep it current, particularly for domain registrations where ICANN requires registrars to validate contact details.

3. User obligations and acceptable use

3.1 Lawful use

You agree to use the Services only for lawful purposes and in compliance with all applicable local, national and international laws and regulations, and with this Acceptable Use Policy.

3.2 Prohibited activities

You shall not use the Services to engage in, facilitate or permit:

• Illegal content or activities: hosting, distributing or transmitting material that violates intellectual property rights, promotes violence, constitutes fraud, or is defamatory, obscene or a violation of privacy.
• Network abuse: unauthorised access, interference with or disruption of networks or servers, including denial-of-service attacks, spamming, unauthorised access attempts or distribution of malware.
• Spam and phishing: sending unsolicited bulk communications or operating deceptive schemes. See the Anti-Spam Policy for detail.
• Cryptocurrency mining: resource-intensive mining without our explicit written consent.
• Malware: distributing viruses, ransomware or other harmful code.
• Copyright infringement: infringing any copyright or other intellectual property right. You are responsible for complying with DMCA notices and other takedown requests.
• Resource usage: exceeding the resource limits (bandwidth, storage, CPU) specified in your service plan.

3.3 Content responsibility

You retain ownership of content hosted on our Services but assume full liability for its legality, accuracy and compliance with this agreement.

Report suspected abuse to care@kryohost.com.

4. Payment terms and billing

4.1 Fees and renewals

• Fees are payable in USD, and renewal invoices are generated 10 days before the renewal date.
• Services renew automatically if you have a card or other payment method on file, unless cancelled from your account dashboard at least 48 hours before the renewal date.
• We accept: Visa, Mastercard, American Express, PayPal, Stripe, Wise, Payoneer, Bitcoin (BTC), Ethereum (ETH), USDT (TRC-20), Bank Transfer, Perfect Money.

4.2 Taxes

You are responsible for all applicable taxes, including VAT, GST or sales tax, unless otherwise stated at checkout.

4.3 Late payments

We reserve the right to suspend or terminate a service for non-payment after the notice period described in section 6. Late payment fees may apply.

Refunds are governed separately by our Refund Policy.

5. Service levels and availability

We strive to maintain 99.99% monthly availability, measured at the network edge, but we do not guarantee uninterrupted or error-free service. Scheduled maintenance announced in advance and force-majeure events (natural disasters, upstream carrier failures affecting multiple providers, and similar events outside our control) are excluded.

Credits are applied automatically to your next invoice and are the sole remedy for downtime under this agreement.

6. Suspension and termination

6.1 By us

We reserve the right to suspend or terminate Services immediately, without prior notice, for: non-payment of fees; violations of the Acceptable Use Policy; legal or regulatory compliance requirements; or any conduct we, in our sole discretion, deem harmful to our business or other users.

6.2 By you

You may cancel Services at any time from your account dashboard. No prorated refunds are provided for partial billing cycles beyond what is described in our Refund Policy.

6.3 Data retention

Upon termination, your data may be deleted. We may retain certain records for legal, tax or administrative purposes even after an account is closed.

7. Disclaimers and limitation of liability

7.1 Service availability

We strive to maintain the availability described in section 5 but do not guarantee uninterrupted or error-free Services.

7.2 No warranty

Services are provided "as is" without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.

7.3 Limitation of liability

To the maximum extent permitted by law, our aggregate liability for claims arising from these Terms shall not exceed the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential or special damages, including lost profits or lost data. Nothing in this agreement excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

8. International compliance

We adhere to applicable data protection laws, including UK GDPR and the EU GDPR, and comparable regimes such as CCPA for California residents. See our Privacy Policy for how we handle personal data.

You are responsible for complying with all applicable laws and regulations in your own jurisdiction, including those relating to content, data privacy and online conduct.

9. Modifications

We may update these Terms at any time. Continued use of the Services after a revision constitutes acceptance. Material changes are communicated by email or through a notice in your account dashboard.

10. Governing law and disputes

These Terms are governed by the laws of the United Kingdom, without regard to conflict-of-law principles. We would rather resolve a dispute directly, so contact us first, this does not remove any right you may have under mandatory consumer-protection law to bring proceedings in your own country of residence.

11. Severability

If any provision of these Terms is held invalid or unenforceable, that provision is severed and the remaining provisions continue to be enforced to the fullest extent permitted by law.

12. Contact information

• General support: care@kryohost.com
• Abuse reports: care@kryohost.com
• Billing: care@kryohost.com

Security, backups and disaster recovery

Most sites are not compromised by a determined attacker studying them for weeks. They are compromised by automated scanners walking the entire IPv4 space, trying known plugin vulnerabilities and credential lists against everything that answers on port 443. Defence against that reality is layered and mostly boring, which is exactly why it works, and why it should already be switched on when your plan is delivered rather than sold as an upsell after the incident.

What runs by default

• Web application firewall: ModSecurity with continuously updated OWASP and vendor rule sets, tuned per stack to keep false positives low.
• Malware scanning: Imunify360 scans on write and on schedule, quarantines known-bad files and can auto-clean common injections.
• Brute-force protection: progressive rate limiting and automatic IP throttling on login endpoints, SSH and mail services.
• DDoS mitigation: always-on L3/L4 scrubbing at the network edge, with L7 protection available on request.
• Account isolation: CageFS confines each account to its own virtualised filesystem, so one compromised neighbour cannot read another's data.
• Free TLS: automatically issued and renewed certificates with modern cipher suites and HSTS available in one click.
• Patched kernels: KernelCare applies security patches without reboots, removing the trade-off between staying current and staying up.

Backups, and what they actually cover

Website files on every plan are backed up twice a week, with email accounts backed up on a separate schedule so both are protected without either job blocking the other. You can also generate and download a full account backup at any time from cPanel, and our support team can help with a restore if you need one.

A twice-weekly schedule is not the same as continuous protection, and we would rather you knew that than assumed otherwise. If you publish or sell something several times a day, keep your own more frequent backup for the hours between our scheduled runs, particularly for a database that changes constantly, such as an order table.

Compliance-wise, our infrastructure supports GDPR data-residency requirements through EU-only regions, and we sign Data Processing Agreements on request. For workloads touching payment data, our environment is PCI-DSS ready, you still own the compliance of your own application, but the platform underneath will not be the reason an assessment fails.

Support that answers the question you actually asked

Support is where hosting companies quietly differ most, and where the difference is hardest to evaluate before you buy. Every provider claims 24/7 availability. Far fewer will tell you who is on the other end at 03:00 on a Sunday, how many tickets that person is holding, or what percentage get resolved without being escalated into a queue you cannot see.

KryoHost staffs Linux system administrators across three timezones. There is no offshore first line whose job is to send you a knowledgebase link and close the ticket. Our commitment is a first response inside < 15 min on anything service-affecting, escalating automatically to on-call if that is missed. When something does need a second pair of hands it moves to a named senior engineer and you are told who owns it, not dropped into a silent queue.

What is included, and what is genuinely out of scope

Being clear about scope up front prevents the most common support frustration: discovering after an incident that the thing you assumed was covered never was.

Support reaches you through live chat, tickets and email, and (on business and VPS plans) a scheduled screen-share call when something genuinely needs a live conversation. The same standard of engineer answers at any hour, which matters more than it sounds when you are describing an intermittent fault under pressure at two in the morning.