Refund policy

A refund schedule you can read before you buy

Q: How do I actually request a refund?

Open a ticket to the billing team from your client area, or email care@kryohost.com within the eligible period, with your service details and the reason for the refund. Only requests submitted through the client area are treated as valid requests. Refunds are processed within 14 business days and issued to the original payment method where possible.

Q: What is not refundable, ever?

Domain registration and renewal fees (governed by registry policy), one-time setup fees, custom software installation fees, third-party licences such as cPanel, Plesk or control panel add-ons once activated, and any service terminated for an Acceptable Use Policy violation. Account credit deposits and plans purchased with a promo code or special discount are also non-refundable.

Q: Can I get a refund after closing my account?

No. If you are eligible for a refund, you must request it before closing your account. Once an account is closed, it is no longer eligible for a refund under this policy, so request the refund first and let the cancellation follow.

Q: Are cryptocurrency payments refundable?

Cryptocurrency transactions are final and non-refundable due to the irreversible nature of blockchain payments. Where a refund is approved in exceptional circumstances, the amount is credited to your account balance rather than returned in cryptocurrency, and can be used against future purchases at any time.

Q: How quickly is my KryoHost hosting account activated?

Provisioning is automatic and normally completes in under 60 seconds. You receive your control panel login, nameservers and connection details by email the moment the plan is live. Orders paid by bank transfer activate once the payment clears, which usually takes one to two business days.

Q: Can I upgrade or downgrade later without rebuilding my site?

Yes. Upgrades within the same product family are applied in place, take effect within minutes and are billed pro-rata against your remaining term. Downgrades take effect at your next renewal date, provided your current usage fits within the smaller plan's limits. Moving between product families (shared to VPS, for example) is handled by our migration team at no charge.

Q: Is migration from my current host really free?

It is, with no limit on the number of sites for standard control-panel migrations. Our team handles the copy, verification and DNS cutover, keeps your existing site serving traffic throughout, and retains a rollback copy for 14 days after the switch. Complex custom-stack migrations are quoted individually, and we will tell you before any work starts if yours falls into that category.

Q: What happens if I exceed my plan's resources?

You are notified by email well before anything is enforced, with the specific metric and figure included. Brief spikes (a post going viral, a promotion landing) are absorbed rather than punished. Only sustained overuse leads to throttling, and we will always propose a right-sized plan before that point. Nothing is suspended without prior written notice except in cases of active abuse.

Q: Do you provide free SSL certificates?

Every domain and subdomain on every plan gets a free DV certificate, issued automatically at setup and renewed automatically for as long as the site is hosted with us. Paid OV, EV and wildcard certificates are available if you need a warranty, organisation validation or a single certificate covering unlimited subdomains.

Q: Where are your servers located and can I choose?

We operate in 47 customer-selectable countries across Europe, Asia, North America, South America, Africa and Oceania. You pick your region at checkout, and you can relocate later at no cost. Choose the region closest to the majority of your visitors, it is the single cheapest performance improvement available to you.

Not every payment is automatically refundable when you cancel. This page states exactly when refunds are issued, what is excluded, and how to request one, before you need it rather than after.

Refundable within the first 7 days on eligible hosting and VPS plans
A reduced refund is available from day 7 to day 14
Only requests submitted through the client area are valid
Domains, SSL and certain add-ons are excluded, stated up front

Read what is covered Ask about your case

The refund schedule

Products purchased from KryoHost Technologies Ltd may be refunded only if cancellation is requested within the window below. Some products carry different terms, or are not eligible for a refund under any circumstance, and those exceptions are listed separately.

Standard refund terms by time since purchase
Time since purchase	Policy
1 – 7 days	Eligible for a refund on Shared, WordPress, Business and Reseller Hosting, VPS and Shared RDP. SSL certificates, domain registration and dedicated infrastructure are not included, at any point.
7 – 14 days	Still eligible for a refund, minus a 15% service fee, plus any applicable IP fee and a charge for the number of days the service was actually used.
14+ days	No refund is issued after 14 days of using the service.

If you are eligible for a refund, you must request it before closing your account. Once your account is closed, you are no longer eligible for a refund under this policy. After a cancellation becomes effective, KryoHost cannot be held responsible for loss of data caused by suspension or termination.

What is always excluded

Dedicated servers, and VPS plans priced above $49.99, are excluded from this refund schedule entirely.
Administrative fees, installation fees for custom software, and control-panel add-ons (cPanel, Plesk, CyberPanel, ISPManager and similar) are non-refundable once activated.
Domain name purchases and renewals are non-refundable, in line with registry policy.
The standard refund window applies only to the first package purchased on an account, for billing accounts less than 30 days old.
Accounts with more than one hosting order are not eligible, for example, purchasing three VPS servers and requesting a refund after using them for 20 days.
Account credit or balance top-ups are non-refundable.
Plans purchased with a promotional code, promo link or special discount are non-refundable.

How to request a refund

Log in to your client area.
Open a ticket to the billing team, or email care@kryohost.com, within the eligible window.
Include your service details and the reason for the refund.
We process the request within 14 business days and issue the refund to your original payment method, where the payment gateway allows it.

Refunds processed through PayPal, Stripe or similar gateways may have transaction or processing fees deducted, which are paid by the client rather than absorbed by us. Cryptocurrency payments are handled as described in the FAQ above, credited to account balance rather than reversed on-chain.

Before you cancel, take your data

Download a full backup from your control panel first. After a cancellation becomes effective we cannot be held responsible for data lost due to suspension or termination.

Support that answers the question you actually asked

Support is where hosting companies quietly differ most, and where the difference is hardest to evaluate before you buy. Every provider claims 24/7 availability. Far fewer will tell you who is on the other end at 03:00 on a Sunday, how many tickets that person is holding, or what percentage get resolved without being escalated into a queue you cannot see.

KryoHost staffs Linux system administrators across three timezones. There is no offshore first line whose job is to send you a knowledgebase link and close the ticket. Our commitment is a first response inside < 15 min on anything service-affecting, escalating automatically to on-call if that is missed. When something does need a second pair of hands it moves to a named senior engineer and you are told who owns it, not dropped into a silent queue.

What is included, and what is genuinely out of scope

Being clear about scope up front prevents the most common support frustration: discovering after an incident that the thing you assumed was covered never was.

Request	Included	Notes
Server, network and platform faults	Yes	Always our responsibility, always free
Migration from another host	Yes	Unlimited sites on standard control panels
Email deliverability (SPF, DKIM, DMARC)	Yes	We configure the records and verify alignment
SSL installation and renewal	Yes	Automatic for free certificates, assisted for third-party
CMS core, plugin and theme updates	Yes	On managed WordPress plans
Malware cleanup after a compromise	Yes	One free deep clean per year, per account
Performance triage and cache tuning	Yes	We will tell you honestly if the fix is in your code
Writing or debugging your application code	No	We will point at the failing query or function
Custom theme and design work	No	Available through our partner network
Third-party SaaS integrations	No	We support the server side of the connection

Support reaches you through live chat, tickets and email, and (on business and VPS plans) a scheduled screen-share call when something genuinely needs a live conversation. The same standard of engineer answers at any hour, which matters more than it sounds when you are describing an intermittent fault under pressure at two in the morning.

Asked before you buy

Frequently asked questions

Still unsure? Our team answers pre-sales questions 24/7, usually in under 15 minutes.

How do I actually request a refund?

Open a ticket to the billing team from your client area, or email care@kryohost.com within the eligible period, with your service details and the reason for the refund. Only requests submitted through the client area are treated as valid requests. Refunds are processed within 14 business days and issued to the original payment method where possible.

What is not refundable, ever?

Domain registration and renewal fees (governed by registry policy), one-time setup fees, custom software installation fees, third-party licences such as cPanel, Plesk or control panel add-ons once activated, and any service terminated for an Acceptable Use Policy violation. Account credit deposits and plans purchased with a promo code or special discount are also non-refundable.

Can I get a refund after closing my account?

No. If you are eligible for a refund, you must request it before closing your account. Once an account is closed, it is no longer eligible for a refund under this policy, so request the refund first and let the cancellation follow.

Are cryptocurrency payments refundable?

Cryptocurrency transactions are final and non-refundable due to the irreversible nature of blockchain payments. Where a refund is approved in exceptional circumstances, the amount is credited to your account balance rather than returned in cryptocurrency, and can be used against future purchases at any time.

How quickly is my KryoHost hosting account activated?

Provisioning is automatic and normally completes in under 60 seconds. You receive your control panel login, nameservers and connection details by email the moment the plan is live. Orders paid by bank transfer activate once the payment clears, which usually takes one to two business days.

Can I upgrade or downgrade later without rebuilding my site?

Yes. Upgrades within the same product family are applied in place, take effect within minutes and are billed pro-rata against your remaining term. Downgrades take effect at your next renewal date, provided your current usage fits within the smaller plan's limits. Moving between product families (shared to VPS, for example) is handled by our migration team at no charge.

Is migration from my current host really free?

It is, with no limit on the number of sites for standard control-panel migrations. Our team handles the copy, verification and DNS cutover, keeps your existing site serving traffic throughout, and retains a rollback copy for 14 days after the switch. Complex custom-stack migrations are quoted individually, and we will tell you before any work starts if yours falls into that category.

What happens if I exceed my plan's resources?

You are notified by email well before anything is enforced, with the specific metric and figure included. Brief spikes (a post going viral, a promotion landing) are absorbed rather than punished. Only sustained overuse leads to throttling, and we will always propose a right-sized plan before that point. Nothing is suspended without prior written notice except in cases of active abuse.

Do you provide free SSL certificates?

Every domain and subdomain on every plan gets a free DV certificate, issued automatically at setup and renewed automatically for as long as the site is hosted with us. Paid OV, EV and wildcard certificates are available if you need a warranty, organisation validation or a single certificate covering unlimited subdomains.

Where are your servers located and can I choose?

We operate in 47 customer-selectable countries across Europe, Asia, North America, South America, Africa and Oceania. You pick your region at checkout, and you can relocate later at no cost. Choose the region closest to the majority of your visitors, it is the single cheapest performance improvement available to you.

What is your uptime record, and is the SLA enforceable?

Our published SLA is 99.99% measured monthly at the network edge, and it is backed by automatic service credits rather than a claims process. Historical uptime, including every incident and its duration, is on our public status page, the bad months are there alongside the good ones.

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Questions about your specific case?

Every situation is a little different. Talk to billing before you cancel and we will tell you exactly what applies.

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